General Purchasing Conditions
This page is configured as a virtual store by Rafael Carreñom S.L. where you can display your range of products for the knowledge of the customer and, if applicable, the purchase of the same, but you can also contact us through the form, or the contact phone to make that purchase. The purchase and its process will be regulated by the present "GENERAL CONDITIONS OF PURCHASE", hereinafter, General Conditions. The purchase of any of our products implies the acceptance of these General Conditions, the acceptance of our Legal Notice, and the acceptance of our Privacy Policy.
The General Conditions bind the owner of the page and the buyer (Client), granting them a series of rights and obligations, from the moment in which the latter makes and accepts an order through this page. They are obligatory and knowledgeable by both parties, so their acceptance is essential to be able to formalize an order. Therefore, the Client must read these Conditions carefully.
SELLER: "Rafael Carreño, S.L." -hereinafter "Textil profesional" (in english "Professional Textile"), NIF: ES-B18874800, Registered Office: C / Albuñol 339/2, 18220 Albolote (Granada), Spain. Contact email: info@textilprofesional.es, contact telephone number: +34 657 718 881.
BUYER / CLIENT: The user who registers, entering his / her personal data voluntarily, through the enabled purchase form. To make purchases on the web it will be necessary for the customer to register or have registered as a user of the portal, and fully and unreservedly accept all of the present general conditions of purchase, the Legal Notice, and our Privacy Policy.
As a customer, you declare to be of legal age and have sufficient legal capacity to be bound by these General Conditions of Purchase by contracting with "Professional Textile". Notwithstanding the foregoing, you accept, expressly and without exception, that the access and use of the virtual store of the Web takes place under its sole and exclusive responsibility.
Textil profesional (Professional textile)reserves the right to unilaterally modify, at any time and without prior notice, the presentation and configuration of the virtual store www.textilprofesional.es, as well as to suspend access to it temporarily or definitively.
How to buy in www.textilprofesional.es?
The purchase process is detailed below:
Select the articles/products you want and add them to the BASKET. You can repeat the process with each new item you want to include in your order.
Once you have completed your order, access the BASKET, located in the upper right corner of your screen, and click on the "Go through the box" button. From the BASKET you can see your order and add new products by clicking "Continue shopping".
If you have already included in the basket all the items you want to purchase, you can continue your purchase process by clicking on the button "Go through the box".
If you are already a registered customer in this online store, enter your credentials and press "Login". If you do not have an account in this online store, enter your email and click "Create an account".
Select the shipping address that you want us to send your order to, in the 'ADD ADDRESS' button, or choose any of the ones already associated with your customer account. When finished, press the "Go through the box" button.
Choose the shipping method you prefer, accept the 'Terms of purchase' and press the 'Go through the box' button.
Choose the method of payment you prefer.
To complete the purchase process, click on 'CONFIRM MY ORDER'.
Any questions that may arise while you place your order please write us to info@textilprofesional.es, we will be happy to help you.
How is the order placed?
Spain shipments:
a) Delivery time:
Peninsula: 24 to 48 hours
Baleares: 2 to 4 days
Ceuta and Melilla: 2 to 5 days
Canary Islands: 2 to 5 days
b) Cost of the shipment
Peninsula: free for orders over € 100. For orders under € 100, cost € 8.
Baleares: free for orders over € 100. For lower orders, cost € 8.
Ceuta and Melilla: free for orders over € 150. For lower orders, cost € 37.
Canary Islands: free for orders over 150 €. For lower orders, cost € 37.
Prices shown exclude VAT
International Shipping: This service will be available shortly. Meanwhile, you can contact us at info@textilprofesional.es
The company responsible for carrying the products may be ASM, UPS, SEUR or any carrier associated with such companies.
How is the return done?
Possible cases of return:
a) The product is defective or damaged during transportation:
In case the product is defective, the user can return it with all its accessories, box and original protections, assuming Professional Textile shipping costs that are generated by the delivery of the product and by the return of the same. The product will be repaired or replaced, completely free of charge.
In the case of defects in the goods during the transport, it is essential that the customer notify us by telephone the same day they have received the goods and note the incidents on the delivery note of the carrier.
b) Withdrawal
In accordance with Spanish legislation, the customer has the right of withdrawal, by virtue of which he can return the product received if he proves that it does not meet his expectations.
Our products do not usually have damages due to transportation but in any case, we ask that it be stated on the delivery note of the carrier - the possible damage - at the time of delivery, therefore, please check your order at the time of delivery for verifying their status and integrity.
The exercise of this right of withdrawal may be made effective within a maximum period of 15 calendar days from receipt. In order to exercise this right, the product must be in perfect condition and keep the original packaging.
The refund of the purchase price will be made once the condition of the merchandise has been checked and will be made through the same payment method used to pay the order. The customer is responsible for the return of the item to the Professional Textile facilities - Rafael Carreño S.L., C / Albuñol 339/2, 18220 Albolote (Granada). When the buyer returns the item through a transport company of his choice, the period of 15 days will begin to count as long as Texil Profesional has effective knowledge of the shipment of the merchandise or, failing that, from the receipt of the article.
The return expenses derived from the exercise of the right of withdrawal shall be borne by the buyer.
To exercise the right of withdrawal, the buyer may do so through any of the following ways:
Through a communication sent by post to Textil profesional (Professional textile)- Rafael Carreño S.L., in C / Albuñol 339/2, 18220 Albolote (Granada)
By letter addressed to Professional Textile - Rafael Carreño S.L., C / Albuñol 339/2, 18220 Albolote (Granada) SPAIN
By sending an email to our email address: info@textilprofesional.es
Through the section/contact form of this website.
Phone: +34 657 718 881
This right of withdrawal will not apply to those products that, in accordance with the regulations in the matter, as they are personalized products or that for reasons of hygiene or other exceptions legally contemplated are not subject to withdrawal.
How can I pay for the products?
There are several payment methods to pay the amount of your order. During the purchase process, you must indicate your choice.
- Credit/debit card: All operations involving the transmission of personal or bank data are done using a secure environment, a server based on the standard SSL (Secure Socket Layer) security technology. All the information you transmit travels encrypted through the network. The information on your bank card will not be registered by Textil profesional (Professional textile)(Rafael Carreño S.L.). The transaction is performed on the bank's gateway securely.
- Bank transfer: If you choose to make the payment of your order by bank transfer from your physical entity or through your online bank, when you confirm and validate your order, you will receive an email from info@textilprofesional.es with the account number where you can make the transfer. Your order will be processed when we can validate the payment made, so we recommend you send us proof via email to info@textilprofesional.es. Although this shipment is voluntary, if you send us the receipt by any of these means your order will be processed with greater agility.
Security of transactions
When you make a payment through the website www.textilprofesional.es, all the information regarding it will remain secure at all times. During the transaction, the data is encoded.
How do we protect your payment by credit card?
We use one of the most reliable Internet systems: the SSL protocol. (For more information, visit https://es.wikipedia.org/wiki/Transport_Layer_Security). All your personal data is protected and encrypted before being sent for processing. For this, you will be redirected to one of the payment platforms with which we have signed agreements.
What is SSL?
Recent advances in browser and server technology have facilitated the use of web services without concerns related to electronic fraud. An example of this is Secure Sockets Layer (SSL) and its evolution Transport Layer Security (TLS). Basically, these protocols allow the browser and server of a web session to authenticate each other and protect information that will later flow between the two points. By using cryptographic techniques such as encryption and digital signature, the protocol allows web browsers and servers to authenticate each other; allows website owners to control access to particular servers, directories, files, or services; allows you to share sensitive information (such as credit card numbers) between the browser and the server, making it inaccessible to third parties; and ensures that the data exchanged between the browser and the server cannot be corrupted, either accidentally or deliberately, without being detected.
Confidentiality, privacy and data protection
Textil profesional (Professional textile)is committed to the protection, privacy, and confidentiality of the personal data of the users of our website. Please see this section on our website Privacy Policy.
Applicable law, jurisdiction and conflict resolution
The present General Conditions of Purchase are governed by Spanish law. For the resolution of any controversy that may arise regarding its validity, execution, compliance or resolution (total or partial) are subject to the jurisdiction of the Courts of Granada. This contract constitutes the complete and complete expression of the agreement between Professional Textile and the user. The use of the Portal attributes the condition of the user and implies the full and unreserved acceptance of each and every one of the provisions included in the Legal Notice.
Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, available at http://ec.europa.eu/consumers/odr.
These General Conditions define the terms and conditions that apply to the Customer at the time of purchase of the Products present on the page. If you wish to request clarification about this, you can contact directly with Professional Textile by sending an email to info@textilprofesional.es.
These General Conditions are subject to change; so we invite the Customer to check them and save a copy before making any Order.